Although when we ordered cheap cigarettes from smokeandshop.com we did in the end receive a package from them, we are very suspicious of this site and think that it may be run by crooks. The order took much longer than expected to arrive and we had to make repeated to the customer service department before we ever got anything delivered. The customer service staff were very hard to get hold of and were rude during our conversations. Moreover, their standard of English was poor something which severely hindered our communication efforts. In the end and after we threatened to blacklist the site, a package did arrive. Besides the delay, the package was not discreetly packaged and was torn and battered. To make things worse, the actual cigarettes looked genuine but tasted weird, so we are pretty sure they are counterfeit. Avoid this shop when placing your next online order for cheap cigarettes, since their level of service is indeed very poor and below standard and they are very likely to be scammers.