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Enter BUYNOW2017 in the "Promotion / Coupon Code" box DURING THE CHECKOUT PROCESS and Get 18% off!

Order Statuses

  • Order Submitted - "Order Received"
    Prior to sending the order to the warehouse for fulfillment and processing, your order needs to be authorized for payment. For your own protection, our Web site performs additional security checks on some orders. Our customer service team may need to contact you regarding special orders or large dollar value orders. This may delay your order processing time by one business day. Please refer to our Shipping Costs and Delivery Schedule for complete details on shipping times.
  • Order Submitted - "Processing"
    Once you have placed your order on and your credit card has been authorized, your order status will appear as "Processing". Once the order enters the Processing" status, no changes, or cancellations of your order can be made. Please allow 1 - 2 business days for the payment processing and send the data to the warehouse.
  • Warehouse Processing - "Warehouse Process"
    Once you have placed your order on, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "Warehouse Process". Please allow 4 - 7 business days for the order to be processed and prepared for shipment.
  • Order Delivery - "Charged and Shipped"
    Once your order has left our warehouse, the order status will appear as "Charged and Shipped". Read our "Shipping & Returns" to get more detailed information about when you can expect your order.
  • Order Partial Delivery - "Partially Shipped"
    Similar "with Charged and Shipped" but in this case one or more, but not all of your items have shipped on this order. Your order status will indicate which items have shipped along with their tracking numbers. Information about Items that have not yet shipped or do not yet have tracking numbers will be send to you in the next couple of days.
  • Order Returned - "Refunded" or "Partial Refunded"
    It takes up to 30 days to process the return and credit your credit card account. Once your order has been returned and processed, the order status will show "Refunded" or "Partial Refunded." We will notify you via e-mail once your return has been processed.

  • Don't Keep It to Yourself! Review it ... and Win!

    Here at we value our smoking customers' opinions & we would love to know WHAT you like and WHY! Our customers are like family to Us & we want to, not only, give you the best service, products & price, but also want to build a community so that you can be sure that you are getting only the very best advice. Win Free carton for your next 5 orders!

  • Refer and earn

    Did you know that you can earn $20 every time you refer a friend to Introduce your Friends to and get rewarded when they order! To find out more Call Us: 646-257-2083

  • What Our Customers say about Us?

    Betsy N. IL

    I went from buying locally for $9 a pack to paying $2.50 a pack God bless you guys!

    Charlie C.

    I love it when they let me know about their promotions and special prices! I saved $40 on my last order.

100% authentic
100% authentic

Trusted Since 2005. Only the highest quality tobacco

Secure Shopping
Secure Shopping

100% Safe + Guaranteed. No Purchase Reporing!

24/7 Customer Service
24/7 Customer Service

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Shipping with Insurance
Shipping with Insurance

Additional protection and security on all USA Orders!